This policy explains how Calarax handles subscription charges, cancellation timing, billing disputes, and discretionary refunds.
Calarax sells access to a hosted lead routing platform billed in USD. Because the service provides account access, operational tooling, usage tracking, and configuration capabilities immediately after activation, subscription charges are generally non-refundable once a billing period starts.
If you cancel, the cancellation applies to future renewal periods unless Calarax confirms a different arrangement in writing. Canceling after a renewal does not automatically reverse the charge for the active billing period.
Calarax may review refund requests for clear duplicate billing, accidental double payment, or proven billing error. Any refund or credit in these cases is discretionary and may be issued as a partial refund, full refund, or account credit depending on the circumstances.
Manual invoice adjustments, credits, custom onboarding, or operator-managed commercial terms may have separate written conditions. If those terms conflict with this page, the signed or explicitly approved commercial terms control.
If you believe a charge is incorrect, contact Calarax before initiating a payment dispute so the account, invoice, payment reference, and subscription history can be reviewed. Include the account email, invoice number if available, and the reason for the dispute.
For refund requests or billing disputes, contact sales@calarax.com.